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If you’re considering a customer service job that pays by the minute, be sure to read the contract and see if it has these safeguards. By familiarizing yourself with the company and its unique goals and culture, you can present yourself as an informed candidate later in the process. Plus, this step helps you clarify what you want in a home-based customer service job. If not, do you know anyone who knows anyone who works in customer support? Ask your friends and family if they have a contact in the field. Overall, people who work in customer service are happy to help others get a leg up in any way they can.
- When you are the boss, you manage your own schedule, and you are in control of what you are able to dedicate each hour of your day to.
- You’ll need good people skills to help customers get the solutions they’re seeking.
- We’ve listed the freelance marketplaces by best to worst, based on flexibility and payment terms, including whether they generally offer minimum pay when paying by the minute.
- When you’re looking for a work-at-home customer service job, be careful.
- However, if you enjoy the challenge and can easily find ways to stay on track without constant monitoring, this is the job for you.
- Remote customer representatives make, on average, $10 – $15 hourly.
- Jobspresso is another recruiting platform providing you with customer service representative job opportunities.
An enablement content specialist works behind the scenes to provide customer service employees with the resources needed to create delightful customer experiences. They generate value during every interaction by ensuring team members are equipped with the skills and tools required to do so. These employees are excellent team players and understand how to support their teammates to produce positive customer engagement. The easiest work from home jobs to get started with are remote customer service jobs.
New and exciting opportunities
Whatever the case may be, your current situation may call for you to look into remote jobs. Start a new career journey with HGS as a Customer Service Representative. Our people are our biggest investment and they are the voice and heart of our business. We are committed to realizing your potential through a combination of training, education and robust employment policies. Kenneth Terrell covers employment, age discrimination, work and jobs, careers and the federal government for AARP. He previously worked for the Education Writers Association and U.S.
- If your customer service job is in sales, then you may be eligible to earn money through commissions.
- Below is a rundown of the credentials you need to gain a remote customer service position.
- Requirements can change at any time and with different positions.
Some companies require reps to be available 40 hours or more every week, for example. But employee positions typically pay better, come with benefits, and still allow working from home. If you feel like you’re just treading water in your customer service job, try to focus on wringing as much as you can out of the experience. Or go outside your employer and find ways to build your skills by taking classes on Udemy or some of my favorite work-at-home courses. Anything you can do to build yourself up in the meantime will be a big benefit when you go looking for your next job.
Tips on finding the right remote customer support role
When you’re looking for a work-at-home customer service job, be careful. There are lots of legitimate links and information, but there are also some opportunities that look legit but aren’t. And if you are ever in doubt about an offer you receive, don’t hesitate to reach out to the company to verify it’s actually coming from them and not a third-party scammer using their name.
The company offers annuities, life insurance, and long-term care protection. Outsourcing and consulting services include recruitment and business process outsourcing, executive search, career transition, and executive coaching. By and large, remote customer service meaning you’ll earn more as an employee, particularly when factoring in the value of benefits. The contract positions are advisable only when flexibility is your primary goal. Want to work around an irregular school schedule — or small kids?
Call Center Resume Samples & the Skills to Include [Templates]
Customers also benefit due to the extended hours of availability in being able to speak with customer service representatives. Here are some helpful hints and suggestions for how to work from home in customer service. As a remote customer service agent, you’ll need access to a phone system, computer, high-speed internet, and video conferencing platforms such as Zoom.
They perform the same responsibilities as a customer service rep, except that their team is either partially or fully remote. If you’ve ever called a company for help with a product or service you purchased, then you understand what these jobs involve. You’ll need good people skills to help customers get the solutions they’re seeking. And the hours often are quite flexible to enable phone lines to be staffed across different time zones. For instance, We Work Remotely features a customer support job for Sierra Interactive.